Privacy Policy – Aharzo

Effective Date: September 23, 2026

Last Updated: September 23, 2026

Welcome to Aharzo (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe, secure, and responsible manner.

This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit or make a purchase from our website or social media channels operating within Bangladesh.

1. Information We Collect

When you visit, browse, or place an order with Aharzo, we may collect the following types of information:

  • Personal Details: Your full name, delivery address, contact phone number, and email address.

  • Order & Transaction Data: Details regarding the traditional food delicacies, pantry items, and organic products you purchase (including Pickles, Dry Fish, Ghee, Spices, Honey, Dates, Molasses, Beverages, and Functional Foods), order history, and payment preferences.

  • Payment Information: Transaction confirmation IDs and payment method choices (e.g., Cash on Delivery, bKash, Nagad, Rocket, or local debit/credit card payments). Note: We do not store full payment card numbers or MFS PINs on our servers; payments are processed securely through authorized local gateway providers.

  • Technical & Device Data: IP address, browser type, device information, and browsing activity collected via standard log files and cookies to improve your user experience.

2. How We Use Your Information

We use the information we collect for the following operational and customer service purposes:

  • Order Processing & Delivery: To fulfill your orders, verify payment, prepare shipments, and communicate order updates via phone, SMS, or email.

  • Customer Support: To assist with inquiries, cancellations, product exchanges, or refund requests.

  • Service Improvement: To analyze customer preferences, improve our website functionality, and tailor our catalog of authentic Bangladeshi food products to your needs.

  • Marketing & Promotions: With your consent, to notify you about seasonal food arrivals, special discounts, product combos, or exclusive offers.

3. Disclosure of Information

We value your trust and do not sell or rent your personal data to third parties. However, we may share necessary information with trusted partners to fulfill our services:

  • Courier & Logistics Partners: We share your name, phone number, and delivery address with third-party logistics and courier companies in Bangladesh (e.g., Pathao Courier, RedX, Steadfast, or Paperfly) strictly for dispatching and delivering your orders.

  • Payment Gateway Services: Transaction details are shared with authorized local financial service providers (bKash, Nagad, SSLCommerz, etc.) to process payments securely.

  • Legal Requirements: We may disclose your information if required by Bangladesh law, court order, or governmental regulations (such as compliance with the Digital Commerce Operational Guidelines 2021).

4. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information against unauthorized access, loss, alteration, or disclosure. However, please note that no method of transmission over the internet or electronic storage in Bangladesh or globally can be guaranteed 100% secure.

5. Cookies and Tracking

Our website uses cookies and similar tracking tools to enhance your browsing experience, remember your cart items, and understand how you interact with our store. You can choose to disable cookies through your web browser settings, though some website features may not function as intended.

6. Your Rights

As a valued customer in Bangladesh, you have the right to:

  • Access, verify, or update the personal information we hold about you.

  • Request the correction of inaccurate or incomplete personal details.

  • Opt-out of receiving promotional SMS or marketing emails at any time by following the unsubscribe instructions or contacting our support team.

7. Third-Party Links

Our website or social media pages may contain links to external sites or third-party platforms. We are not responsible for the privacy practices, content, or policies of those third-party websites.

8. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our business practices, legal requirements, or operational needs. Any updates will be posted directly on this page with an updated “Last Updated” date.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

  • Brand Name: Aharzo

  • Customer Care Hotline: +8801842-666616

  • Email Address: hello@aharzo.com

  • Location: Dhaka, Bangladesh

  • Operating Hours: Saturday – Thursday (10:00 AM – 8:00 PM BDT)

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